This book was written as a response to the positive and heartening reception to a series of articles published (online and print) on innovative interventions in organizations. The core message of We Tried to Warn You is that every day, micro-failures of communication and their cover-ups can accumulate, and enable a network of decisions that lead to systemic-level failures of organizations. I report on first hand experiences as an organizational participant, and more recently as a design/management consultant, informed by the substantive research published over the years by key authors I have learned from, and cite in the book. We Tried to Warn You presents a case study in compact form, with identifying details obscured to protect the great and the guilty alike. I focus emphasis on the knowledge-based practices that enable organizations to sense and make decisions from critical feedback from customers in the field, especially the multidisciplinary field now known as "user experience" (or UX). UX has become a primary conduit for understanding "real users" and their needs in current organizations worldwide. UX is often involved throughout all phases of a project, from user research, to product concept design, to final design and user testing. As a still-emerging knowledge discipline, UX practices were developed in the case organization as a response to a systemic failure, with outstanding positive results. The book also shares lessons learned from a process called socialization, which distributes leadership and skill development among organizational players in the formation of key strategic practices such as UX.
Type: BOOK - Published: 2008-08 - Publisher: Nimble Books LLC
This book was written as a response to the positive and heartening reception to a series of articles published (online and print) on innovative interventions in organizations. The core message of We Tried to Warn You is that every day, micro-failures of communication and their cover-ups can accumulate, and enable
Type: BOOK - Published: 2009-08-18 - Publisher: Penguin
Turning twenty-seven may be terrifying for some, but for Alex, a struggling artist living in the Midwest, it is cataclysmic. Something about this birthday, his name, and the beautiful woman whose life he has just saved has suddenly made him-and everyone he loves-a target. A target for extreme and uncompromising
Type: BOOK - Published: 2015-12-25 - Publisher: Darkest Eye Productions
A young American coed falls for a young Arab medical student. From the beginning it is love but Olympia is not as free as she needs to be to allow Anwar's attentions toward her. There is a conflict within her family that makes accepting a new love difficult at first.
Type: BOOK - Published: 2005-02-01 - Publisher: iUniverse
Kathleen was the average girl of fourteen years, brown hair, and eyes of green. She lives in the most average life. Kathleen thought her town average in the most average boring way, this in the up most sincere way. Soon the halls of her average plain suburbia school would get
Type: BOOK - Published: 2014-05-30 - Publisher: Routledge
In Treating Complex Trauma, renowned clinicians Mary Jo Barrett and Linda Stone Fish present the Collaborative Change Model (CCM), a clinically evaluated model that facilitates client and practitioner collaboration and provides invaluable tools for clients struggling with the impact and effects of complex trauma. A practical guide, Treating Complex Trauma